If you need to cancel, or the clinic cancels

While you wait for the clinic

An application that is still waiting for the clinic cannot be withdrawn.

After the clinic confirms you

You can cancel from My History, but only before the shift starts. Once it starts, you can no longer cancel.

Limits apply over any 30 days:

• Cancelling before the shift day: up to 5 times.
• Cancelling on the shift day, before it starts: this is a serious strike. You can have up to 3, and no-shows count in the same 3.

Go over either limit and your account is paused for 5 days. You can still browse jobs, but you cannot apply or send messages.

No-shows

If you do not turn up and do not tell the clinic, the clinic can mark you as a no-show after the start time. It counts as a serious strike. One job can only ever give you one strike.

If the clinic cancels

You get a notification in the app, and a push notification if you have them on. You are then free to apply for other jobs on that date.

Clinics have limits too. A clinic that cancels after hiring more than 3 times in 30 days cannot post new jobs for 7 days.

The simple rule

Tell the clinic as early as you can. A message the day before is far better than a no-show.