1. Acceptance of Terms

By accessing or using LocumMY ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree, you may not use the Platform. These Terms apply to all users, including healthcare workers and clinic employers.

2. Platform Description

LocumMY is a digital marketplace connecting qualified healthcare workers (dental surgery assistants, nurses, dentists, and medical doctors) with dental and medical clinics in Malaysia seeking locum staff. LocumMY is a technology intermediary only and is not an employer or employment agency.

3. User Accounts

You must register with accurate information and maintain the confidentiality of your account credentials. You are responsible for all activity under your account. You must be at least 18 years old and legally permitted to work in Malaysia to register as a healthcare worker.

• Workers must hold valid professional qualifications and registrations applicable to their role.
• Clinics must be a legally registered business entity in Malaysia.
• You must notify us immediately of any unauthorised account access.

4. For Healthcare Workers

LocumMY is and will always be free for DSA, nurses, dentists, and medical doctors. Workers are solely responsible for verifying the legitimacy of clinics before accepting a locum engagement. Payment terms, rate, and working conditions are agreed directly between the worker and the clinic — LocumMY is not party to this agreement.

5. For Clinics (Employers)

Clinics receive a 180-day free trial upon registration. Continued access after the trial requires an active subscription (RM10/month or RM96/year). Clinics must only post genuine, legal locum positions. Job postings that are misleading, discriminatory, or illegal are strictly prohibited and will result in immediate account termination.

6. Prohibited Conduct

You agree not to: misrepresent your qualifications or identity; post false or misleading job listings; use the Platform for purposes other than locum employment; attempt to circumvent the Platform to avoid applicable fees; engage in harassment, spam, or abusive behaviour toward other users.

7. Limitation of Liability

LocumMY provides the Platform "as is" without warranties of any kind. We are not liable for any disputes between workers and clinics, including but not limited to non-payment, workplace injury, or professional misconduct. Our total liability shall not exceed the amount you paid to LocumMY in the 3 months preceding the claim.

8. Account Termination & Data Deletion

You may delete your account at any time. Upon deletion request, your account will be immediately deactivated. Personal data will be retained for 6 months for legal compliance purposes before being permanently deleted. See our Privacy Policy for full details.

9. Governing Law

These Terms are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia. If any provision is found unenforceable, the remaining provisions continue in full effect.

10. Contact

For any questions regarding these Terms, please contact us at legal@locummy.my or via our Help & Support page.

1. Information We Collect

We collect information you provide directly, including:

• Account data: name, email address, phone number, professional category, and location.
• Profile data: experience level, bio, availability dates, and optional profile photo.
• Clinic data: clinic name, business registration, type, and contact information.
• Usage data: pages visited, features used, and device information (browser type, OS).
• Communications: messages sent through the Platform's messaging feature.

2. How We Use Your Information

Your information is used to: operate and improve the Platform; match workers with suitable job opportunities; allow clinics to contact and hire workers; send transactional emails (application updates, hire confirmations, account alerts); process subscription payments; and comply with Malaysian law.

3. Data Sharing

Your profile information (name, category, location, experience) is visible to registered clinics on the Platform. Your email address and phone number are only shared with a clinic when you apply for a job or when a clinic contacts you directly. We share data with:

• Firebase (Google) — authentication and database hosting
• Cloudflare — content delivery and hosting
• Chip-in — payment processing (card/FPX)
• Brevo (Sendinblue) — transactional email delivery

All third-party services are bound by data processing agreements and may not use your data for their own purposes.

4. Data Retention & Deletion

We retain your data for as long as your account is active. When you request account deletion:

• Your account is immediately deactivated and hidden from all users.
• Your data is retained for 6 months for legal compliance and dispute resolution purposes.
• After 6 months, all personal data is permanently and irreversibly deleted from our systems.
• You may contact support to reactivate your account within the 6-month window.

Messages are automatically deleted after 30 days from the date of sending, regardless of account status.

5. Your Rights (PDPA 2010)

Under Malaysia's Personal Data Protection Act 2010, you have the right to: access your personal data held by us; correct inaccurate personal data; withdraw consent to data processing (note: this may affect your ability to use the Platform); and request deletion of your personal data (subject to the 6-month retention period above).

To exercise these rights, contact us at privacy@locummy.my.

6. Cookies & Local Storage

LocumMY uses browser local storage (not cookies) to save your theme preference, saved jobs, and availability data locally on your device. This data never leaves your device and is not transmitted to our servers.

7. Security

We implement industry-standard security measures including HTTPS encryption, Firebase security rules, and access controls. However, no system is 100% secure. Please use a strong, unique password and enable email verification for your account.

8. Contact

For privacy-related queries, contact our Data Protection Officer at privacy@locummy.my or write to: LocumMY, Kuala Lumpur, Malaysia.